We are always sad to hear a request to cancel an order. However, there are occasions when it is necessary and unavoidable. All cancellations are subject to a cancellation fee of 50% of the purchase price, or $25,whichever is greater. The amount of the cancellation fee will also depend on the amount of work that has already been done to your order and will be determined by Cards-411 in its sole discretion.

If you want to REDUCE your Order after it has been placed, we will be happy to do so, However, any reduction in your order after we have begun processing your Order will be subject to the MINIMUM Cancellation Charge of 50% of the amount being cancelled, or $25, whichever is GREATER. If your Net Credit due for the reduced quantity is less than $15, you will be entitled to the credit in additional products or services, but we will NOT issue a credit to your credit card.

If your order was damaged as a result of Cards-411 negligence, we will gladly reprint and reship your order at no costs to you. However, if the damage was caused due to no fault of Cards-411, we will reprint your order at a discount. If our staff made an error that rendered the goods unusable, we will reprint your order or credit your credit card for the amount of your order. Except what is stated herein, we cannot offer any refunds or accept any returns due to the personalization of our products. We do not issue credits under $15.00.